Refund policy

Free gives you 10 credits every month with no card. Use them to check that Kaleidly works for your videos before you pay.

Cancel any time from Billing. Your plan stays on until the end of the period you paid for, and then your account moves to Free. Cancelling stops the next charge. It does not refund the current period, monthly or yearly. Your projects, clips and posts stay in your library.

Credits are not money and we do not exchange them for money. If a run fails or you cancel it, its credits come back to your balance automatically. Pack credits last 12 months from purchase and stay usable after you cancel your plan. Unused credits are not refunded.

A bigger plan, more seats or more packs are charged at once, and the screen shows the amount before you confirm. A smaller plan, or fewer seats or packs, does not give money back for the current period.

If you were charged twice, charged the wrong amount, or charged after you cancelled, we refund that charge in full. If a paid feature does not work and we cannot fix it, we make it right with credits or a refund. Tell us within 30 days of the charge.

Some countries give consumers rights that no policy can take away. Where those rights apply to you, they come first. In the EU, the EEA and the UK, a person who buys for themselves online can withdraw from a new purchase within 14 days. If you withdraw, we refund what you paid, less a fair share for what you already used, such as credits you spent, where the law allows this. To withdraw, email us within the 14 days from the email on your account. This right is for consumers, not for businesses.

A payment partner sells Kaleidly to you and handles the payment, the tax and the receipt: Link, by Stripe, in most countries, and Dodo Payments in India. Older subscriptions are billed by Kaleidly through Stripe. The partner's buyer terms also apply to your purchase. An approved refund goes back to the card or account you paid with and usually arrives in 5 to 10 business days.

Please email us before you dispute a charge with your bank. Most problems are faster to fix by email. If a payment is disputed or reversed, we remove the plan and the credits that came with it.

Email support@kaleidly.com from the email on your account. Add the date and amount of the charge, or your receipt. We answer within two business days.